Frequently asked questions
Everything you need to know before ordering — installation, warranty, shipping, payment.
Will it damage the door or window?
No — all our locks and limiters install without drilling and leave no trace once removed.
Is it complicated to install?
Under a minute, no tools, on the vast majority of standard doors and windows.
What if it doesn't work for me?
30-day money-back guarantee, no conditions. Details on our Warranty page.
How long until I receive my order?
Shipped within 24 to 48h, then 7 to 14 business days delivery on average depending on your area. A tracking number is emailed as soon as it ships.
Can I change or cancel my order?
Contact us as soon as possible after purchase: if the order hasn't shipped yet, we can usually change or cancel it.
Is payment secure?
Yes — every transaction is end-to-end encrypted via Shopify's payment infrastructure, PCI-DSS level 1 certified. No banking data is stored on our servers.
Can I swap a product in a bundle?
Contact us — we're happy to adjust the bundle to fit your needs.
How do I track my order?
A tracking number is emailed as soon as your order ships. You can also check your order status from your customer account, or write to us directly.
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